Terms and Conditions — CXWelcome Pakistan

1. Introduction and Acceptance of Terms

Welcome to cxwelcome. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player", "you") and cxwelcome ("the Platform", "we", "us"). They govern all use of the cxwelcome website, mobile interface, games, betting markets, promotions and any other services we provide.

By accessing the cxwelcome platform, creating an account, making a deposit or placing a bet, you confirm that you have read and fully understood these Terms and that you agree to be bound by them. If any part of these Terms is unclear to you, please contact our support team before registering. If you do not agree with any part of these Terms, you should not use the cxwelcome platform.

These Terms apply to all products offered at cxwelcome including but not limited to: football betting, esports betting, live casino, slots, Ludo games, the Refer a Friend programme and any future products the platform introduces. Product-specific rules may supplement these Terms where applicable — in cases of conflict, the product-specific rules take precedence for that particular product only.

2. Eligibility and Age Requirements

To register and use the cxwelcome platform, you must meet the following eligibility requirements at all times:

• You must be at least 18 years of age. CXWelcome strictly prohibits the use of its platform by anyone under 18. Age verification may be requested at any point during your use of the platform, and failure to provide satisfactory proof of age will result in account suspension and forfeiture of any balance.
• You must be using the platform in a jurisdiction where accessing online gaming services is not prohibited by local law. It is your responsibility alone to ensure that your use of cxwelcome complies with any applicable laws in your location.
• You must not be an employee, contractor, director or associate of cxwelcome or any related company, nor an immediate family member of any such person.
• You must be registering and playing on your own behalf — not on behalf of any third party, group or syndicate.
• You must have the legal capacity to enter into binding agreements under the laws applicable to you.

CXWelcome reserves the right to request identity verification at any time. This may include a copy of your national ID card (CNIC), proof of address or other documentation. Providing false information during verification is a serious breach of these Terms and will result in permanent account closure and forfeiture of funds.

3. Account Registration and Security

One Account Per Person

Each individual is permitted to hold exactly one registered account at cxwelcome. Creating multiple accounts — whether under the same identity or using different names, mobile numbers or email addresses — is a serious violation of these Terms. Where duplicate accounts are detected, all accounts belonging to that individual will be closed and any balances will be forfeited. CXWelcome uses account verification and device tracking systems to identify duplicate registrations.

Accurate Registration Information

You must provide accurate, complete and up-to-date information when registering at cxwelcome. This includes your real name, a valid mobile number registered in Pakistan and an email address you have genuine access to. If your personal details change after registration, you are responsible for updating them through your account settings or by contacting support. CXWelcome will not be liable for any issues arising from outdated account information.

Password and Account Security

You are solely responsible for maintaining the security of your cxwelcome login credentials. Your password should be strong and unique — do not share it with anyone, do not reuse it from other platforms and do not store it in an insecure location. CXWelcome will never ask for your password via any channel. If you suspect that your account has been accessed without your authorisation, contact our support team immediately.

4. Deposits and Payment Methods

CXWelcome accepts deposits in Pakistani Rupees (PKR) only. All supported payment methods are local Pakistani channels — no foreign currency, no cryptocurrency and no international wire transfers are accepted at this time. The following deposit methods are currently supported at cxwelcome:

• Easypaisa — mobile wallet, instant processing
• JazzCash — mobile wallet, instant processing
• NayaPay — digital wallet, fast processing
• SadaPay — digital wallet, fast processing
• IBFT Bank Transfer — all major Pakistani commercial banks
• Visa / Mastercard — debit and credit cards issued by Pakistani banks

The minimum deposit amount at cxwelcome is Rs 200. There is no standard maximum deposit limit, though individual payment methods may impose their own transaction limits. Deposits must be made from a payment method that is registered in your own name — third-party deposits are not permitted and will be returned where possible, or forfeited where return is not feasible.

CXWelcome does not charge fees on deposits. However, your payment provider may apply their own transaction charges — these are outside our control and responsibility.

5. Withdrawals

You may request a withdrawal of your available cxwelcome balance at any time, provided that the balance consists of settled funds that have met any applicable wagering requirements. The minimum withdrawal amount is Rs 200.

Withdrawal Processing

Withdrawals to Easypaisa and JazzCash are typically processed within minutes of approval. Bank transfers via IBFT may take one to two business days depending on your bank. CXWelcome aims to process all withdrawal requests within 24 hours of submission.

Withdrawal to Verified Methods Only

Withdrawals at cxwelcome can only be made to payment methods that are registered in your own name and that match the identity information on your account. You cannot withdraw to a different person's account under any circumstances. CXWelcome reserves the right to request proof of payment method ownership before processing any withdrawal.

Withdrawal Holds

CXWelcome may place a temporary hold on a withdrawal request in the following circumstances: where identity verification is pending; where there is a security review in progress on the account; where the withdrawal amount triggers an enhanced due diligence review; or where there is an active investigation into suspected bonus abuse or fraudulent activity on the account. We will communicate the reason for any hold to the affected player as promptly as possible.

6. Bonuses and Promotional Offers

CXWelcome offers a range of bonuses to both new and existing players, including welcome bonuses, deposit match bonuses, referral bonuses and periodic promotional offers. All bonuses are subject to the following general conditions unless otherwise stated in a specific promotion's terms:

• One bonus per player: Unless explicitly stated otherwise, each promotion at cxwelcome is available once per player, per household and per device. Using multiple accounts or referral codes to claim the same bonus multiple times is bonus abuse and will result in disqualification.
• Wagering requirement: The standard wagering requirement for bonuses at cxwelcome is 1× the bonus amount. This means you must place bets totalling at least the bonus value before the bonus becomes withdrawable. Specific promotions may carry different wagering requirements — these will be stated clearly in the promotion's individual terms.
• Validity period: Bonuses must be used within the validity period specified in the promotion. Unused bonuses expire after this period and are removed from your balance without notice.
• Eligible games: Some bonuses at cxwelcome may be restricted to specific game categories. Where such restrictions apply, they will be stated in the promotion's terms. Bets placed on ineligible games will not contribute to wagering requirements.
• Bonus abuse: Any activity that cxwelcome determines to be an attempt to exploit promotional offers — including placing low-risk bets to meet wagering requirements, coordinating with other players or exploiting technical errors — will result in the cancellation of the bonus and any winnings generated through it.

7. Betting and Gaming Rules

The following general rules apply to all betting and gaming activity at cxwelcome. Product-specific rules (for football betting, esports, live casino, Ludo, slots etc.) are available within each product section of the platform.

Bet Acceptance

CXWelcome reserves the right to decline or limit any bet at its sole discretion. Bets are not confirmed until you receive an explicit confirmation from the platform. A bet that is placed during a network disruption, system error or odds update period may be voided by cxwelcome if confirmation cannot be verified.

Errors in Odds and Pricing

Where a manifestly incorrect price or odds value is published on the cxwelcome platform due to a technical error, human error or data feed failure, the platform reserves the right to void affected bets and refund stakes. "Manifestly incorrect" means an odds value that no reasonable operator would intentionally offer — for example, displaying 100.00 on a heavy favourite. CXWelcome will communicate all such voids to affected players.

Bet Settlement

Bets are settled based on official results from the relevant governing body or data provider for each sport or game. In cases of dispute about a result, cxwelcome will refer to the official source and its decision on settlement will be final. Live bets are settled based on the state of play at the time the bet was confirmed — subsequent events after an in-play bet is confirmed do not affect whether the bet was validly placed.

Maximum Payouts

Maximum payout limits per event and per bet type apply at cxwelcome. These limits are displayed on the bet slip before you confirm a wager. Where a winning bet would exceed the maximum payout for an event, the payout is capped at the stated maximum and the difference is not paid out.

8. Prohibited Conduct

The following activities are strictly prohibited at cxwelcome and will result in immediate account suspension, forfeiture of balance and potential legal action where applicable:

• Registering more than one account or assisting any other person in doing so
• Providing false, inaccurate or misleading information during registration or verification
• Using automated software, bots, scripts or any artificial means to interact with the cxwelcome platform
• Exploiting technical errors, glitches or system vulnerabilities for financial gain
• Participating in matched betting, arbitrage betting or any other systematic approach designed to guarantee profit regardless of outcome
• Colluding with other players to manipulate game outcomes in live casino, Ludo or any other multiplayer game on cxwelcome
• Using the cxwelcome platform for any money laundering activity or for processing funds related to illegal activity
• Attempting to access another player's cxwelcome account without authorisation
• Charging back a deposit after using the funds to place bets on the platform
• Harassing, threatening or abusing cxwelcome staff or other players via any communication channel

9. Account Suspension and Closure

CXWelcome reserves the right to suspend, restrict or permanently close any account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms
• Failure to complete identity verification within a reasonable time period
• Suspected fraudulent, abusive or illegal activity
• A court order, regulatory instruction or law enforcement request
• Account inactivity exceeding 12 consecutive months with a zero balance
• At the player's own request, including self-exclusion requests under the Responsible Gaming programme

Where an account is closed due to a breach of these Terms, any remaining balance may be forfeited. Where an account is closed for administrative or inactivity reasons and no breach has occurred, the remaining balance will be paid out to the player via a verified payment method following completion of any outstanding verification requirements.

Players who wish to voluntarily close their cxwelcome account should contact customer support. Before closing, ensure all pending bets are settled and any available balance is withdrawn. CXWelcome cannot guarantee the retrieval of funds after an account has been voluntarily closed and a new account opened in its place — this would constitute a duplicate account.

10. Responsible Gaming

CXWelcome is committed to promoting responsible gaming and takes its obligations in this area seriously. We recognise that gambling can become harmful for some people and we have built tools and processes into the platform to help players manage their activity.

Available Responsible Gaming Tools

The following tools are available to all cxwelcome players from within their account settings:

• Deposit limits — set daily, weekly or monthly caps on how much you can deposit
• Session reminders — receive notifications after a set duration of continuous play
• Loss limits — cap the maximum amount you can lose in a given period
• Self-exclusion — temporarily or permanently exclude yourself from the cxwelcome platform

CXWelcome staff are trained to recognise patterns that may indicate problem gambling behaviour and may proactively reach out to players in such cases. All interactions of this nature are conducted with sensitivity and confidentiality.

For full details of the support and tools available, please visit the Responsible Gaming page. If you are concerned about your gambling behaviour or that of someone you know, seek support before the situation escalates.

11. Privacy and Data Protection

CXWelcome collects and processes personal data in order to operate the platform, verify player identities, process financial transactions and meet any applicable legal or regulatory obligations. The types of data collected include your name, contact details, payment information, gaming history and communications with our support team.

All personal data at cxwelcome is processed in accordance with our Privacy Policy, which forms part of these Terms by reference. Key points:

• Your data is encrypted in transit and at rest using industry-standard SSL/TLS protocols
• CXWelcome does not sell your personal data to third parties
• Data is shared with payment processors and identity verification providers only to the extent necessary to complete transactions and comply with verification requirements
• You have the right to request access to the personal data held about you by cxwelcome
• You have the right to request correction of inaccurate data or, in certain circumstances, deletion of your data

To exercise any of your data rights or to ask questions about how cxwelcome handles your personal information, contact us at support@cxwelcome.im.

12. Limitation of Liability

CXWelcome provides its platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, cxwelcome makes no warranties — express or implied — regarding the uninterrupted availability of the platform, the accuracy of odds or game outcomes, or the fitness of the platform for any particular purpose.

CXWelcome will not be liable for:

• Any loss of funds arising from a player's failure to secure their account credentials
• Losses resulting from a player's decision to place a bet, regardless of the outcome
• Platform downtime caused by scheduled maintenance, unexpected technical failures or circumstances beyond our control (including but not limited to network outages, natural events or regulatory action)
• Any indirect, incidental or consequential losses of any nature arising from use of the cxwelcome platform

Nothing in these Terms limits cxwelcome's liability for fraud, wilful misconduct or any liability that cannot legally be excluded under applicable law. Where the platform causes direct loss to a player through our own demonstrable error, our liability is limited to the return of the affected stake amount.

13. Changes to Terms and Conditions

CXWelcome reserves the right to update, amend or replace these Terms and Conditions at any time. Changes will be published on this page with an updated "Last Updated" date at the top. Where a change materially affects player rights or obligations, we will make reasonable efforts to notify registered players by email or via an in-platform notice before the change takes effect.

Continued use of the cxwelcome platform after updated Terms have been published constitutes your acceptance of the revised Terms. If you do not agree with any update to the Terms, you should stop using the platform and contact support to request account closure and withdrawal of any available balance before the new Terms take effect.

Minor corrections — such as fixing typographical errors, clarifying existing language without changing substance, or updating contact information — may be made without separate notification. These changes do not alter your rights or obligations at cxwelcome.

14. Contact Us

If you have any questions about these Terms and Conditions or about your account at cxwelcome, our support team is available 24 hours a day, seven days a week.

• Email: support@cxwelcome.im
• Platform: Use the live chat feature available on any page of the cxwelcome website
• Response time: We aim to respond to all email enquiries within 24 hours. Live chat responses are typically immediate during peak hours.

For urgent matters — such as suspected unauthorised account access, a missing withdrawal or a betting dispute — we recommend using live chat for the fastest resolution.