1. Who We Are
This Privacy Policy applies to the cxwelcome platform, operated at cxwelcome.im. When we say "cxwelcome", "we", "us" or "our" in this document, we are referring to the operator of this platform and all services offered through it.
CXWelcome is an online gaming and sports betting platform built specifically for players in Pakistan. Our services include football betting, esports betting, live casino, slots, Ludo games and promotional programmes such as Refer a Friend. All of these services are covered by this Privacy Policy.
We are the data controller for the personal information collected through the cxwelcome platform. This means we decide what data is collected, why it is collected and how long it is retained. If you have any questions about how we handle your data at cxwelcome, you can reach us at support@cxwelcome.im at any time.
Who this applies to: This Privacy Policy applies to all registered cxwelcome players, visitors to the cxwelcome website who have not yet registered, and anyone who contacts us through our support channels. By using the platform, you confirm that you have read and understood this policy.
2. Data We Collect
CXWelcome collects only the data we genuinely need to operate the platform, verify your identity, process your transactions and communicate with you. We do not collect data simply because we can. Below is a breakdown of the categories of personal data we may collect from you.
Registration and Identity Data
When you create a cxwelcome account, we collect the information you provide in the registration form. This typically includes your full name, date of birth, mobile number registered in Pakistan, and email address. If you are asked to complete identity verification, we may also collect a copy of your CNIC (Computerised National Identity Card) or other government-issued identity document, along with proof of address.
Financial and Transaction Data
To process deposits and withdrawals at cxwelcome, we collect transaction data including the payment method used (e.g. Easypaisa, JazzCash, bank transfer), the amounts deposited and withdrawn, and transaction reference numbers. We do not store your complete card number or mobile wallet PIN — payment processing is handled through secure third-party gateways that are compliant with payment industry security standards.
Gaming Activity Data
CXWelcome records your gaming and betting activity on the platform. This includes the bets you place, the games you play, the amounts staked, the outcomes and your account balance history. This data is essential for settling bets correctly, resolving disputes, identifying problem gambling behaviour and complying with regulatory obligations.
Technical and Device Data
When you access cxwelcome, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, session duration and pages visited. This data helps us maintain platform security, detect suspicious activity and optimise the platform's performance for Pakistani mobile users.
Communications Data
If you contact the cxwelcome support team via email, live chat or any other channel, we retain records of those communications. This helps us resolve your issue effectively and maintain a consistent support history for your account.
| Data Category | Examples | Collected At |
|---|---|---|
| Identity Data | Name, date of birth, CNIC | Registration / verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | Payment method, transaction amounts | Deposits / withdrawals |
| Gaming Data | Bets placed, outcomes, balances | All platform activity |
| Technical Data | IP address, device info, session logs | Every visit / session |
| Communications Data | Support tickets, chat logs | When you contact support |
3. How We Use Your Data
CXWelcome uses the data we collect for specific, legitimate purposes. We do not use your personal information for purposes beyond those listed below without seeking your consent first.
- Account management: To create and maintain your cxwelcome account, verify your identity and ensure your account details remain accurate and current.
- Transaction processing: To process deposits from your Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card account, and to process withdrawal requests back to your verified payment methods in PKR.
- Bet settlement: To record your bets, calculate outcomes and settle winnings or losses accurately in your cxwelcome account balance.
- Security and fraud prevention: To monitor account activity for signs of fraud, identity theft, money laundering or attempts to exploit the platform. IP addresses and device data are used to detect multiple accounts and unusual session patterns.
- Responsible gaming: To monitor gaming patterns and identify activity that may indicate problem gambling, in order to intervene appropriately and support affected players.
- Customer support: To respond to your queries, resolve disputes and communicate updates about your account or the cxwelcome platform.
- Platform improvement: To analyse how Pakistani players use the cxwelcome platform and make improvements to navigation, game selection, payment flows and other features.
- Legal and regulatory compliance: To retain records as required by applicable laws and to respond to any lawful requests from authorities.
- Marketing communications: With your consent, to send you information about bonuses, new games and promotions at cxwelcome. You can withdraw this consent at any time through your account settings or by contacting support.
4. Legal Basis for Processing
CXWelcome processes your personal data under the following legal bases:
- Contractual necessity: Much of the data processing at cxwelcome is necessary to fulfil the agreement between you and the platform. Without processing your identity and payment data, we cannot operate your account or process your transactions.
- Legal obligation: Some data processing is required to comply with applicable laws, including anti-money laundering requirements, identity verification obligations and financial record-keeping rules.
- Legitimate interests: We process technical and security data on the basis of our legitimate interest in keeping the cxwelcome platform secure, preventing fraud and improving the service for Pakistani players — provided this does not override your privacy rights.
- Consent: Where processing is based on your consent — such as sending you marketing communications — you have the right to withdraw that consent at any time. Withdrawing consent does not affect any processing that occurred before the withdrawal.
Plain English: We are not collecting your data to sell it or share it unnecessarily. We collect it because we need it to run the platform properly, keep it secure and comply with the law. That is the full picture at cxwelcome.
5. Data Sharing — Who Sees Your Information
CXWelcome does not sell, rent or trade your personal data to any third party. Period. The data you provide to cxwelcome stays within our control except in the limited and specific circumstances described below:
Payment Processors
To process your deposits and withdrawals, cxwelcome shares the minimum necessary transaction data with the relevant payment gateway — for example, Easypaisa, JazzCash or a bank transfer processor. These providers operate under their own privacy and security frameworks and are selected on the basis of their compliance standards. They do not use your data for any purpose other than completing the transaction.
Identity Verification Partners
Where enhanced identity verification is required, cxwelcome may share your CNIC details or other identity documents with a verified identity verification service provider. This data is used solely for the purpose of confirming your identity and is not retained by the provider beyond what is necessary for that purpose.
Legal and Regulatory Authorities
CXWelcome will disclose your personal data to law enforcement, regulatory bodies or courts where we are legally required to do so — for example, in response to a valid court order, a regulatory investigation or an anti-money laundering inquiry. We will notify you of any such disclosure where we are legally permitted to do so.
Service Providers
We use a small number of trusted technology service providers to help operate the cxwelcome platform — for example, cloud hosting providers and analytics tools. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.
No data sold — ever: CXWelcome does not and will not sell your personal information to advertisers, data brokers or any other commercial third party. If you receive marketing from a third party claiming to have sourced your contact details from cxwelcome, please report it to us immediately.
6. Data Security at CXWelcome
Protecting your personal and financial information is something we take seriously at cxwelcome — not because we have to, but because it is the right thing to do. We apply the following security measures across the platform:
- SSL/TLS encryption: All data transmitted between your device and the cxwelcome platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this is active during your session.
- Encrypted data storage: Sensitive data including financial records and identity documents are stored in an encrypted format. Even in the unlikely event of an unauthorised access to our servers, this data would not be readable without the encryption keys.
- Access controls: Access to personal data within cxwelcome's systems is restricted to staff members who genuinely need it to perform their role. All access is logged and monitored.
- Payment security: We do not store complete payment card numbers or mobile wallet PINs on our servers. Payment credentials are handled entirely by PCI-DSS compliant third-party payment processors.
- Continuous monitoring: Our technical team monitors platform systems continuously for unusual activity that may indicate a security breach or attempted intrusion.
No online system can guarantee absolute security. In the event of a data breach that materially affects your personal information, cxwelcome will notify you promptly and take all appropriate remedial action. Your responsibility in keeping your account secure includes maintaining a strong, unique password and not sharing your login credentials with anyone.
7. How Long We Keep Your Data
CXWelcome retains personal data only for as long as it is necessary for the purpose it was collected, or for as long as we are required to keep it under applicable law. The following general retention principles apply:
- Active account data: While your cxwelcome account is active, we retain all account and transaction data necessary to operate your account, settle bets and process payments.
- Post-closure retention: After you close your cxwelcome account, we retain financial transaction records for a minimum of five years to comply with financial record-keeping and anti-money laundering obligations. Identity verification records may be retained for the same period.
- Support communications: Support tickets and chat logs are retained for up to two years after the last communication to ensure continuity in case follow-up is needed.
- Technical and session data: IP address logs and session data are retained for up to 12 months and then deleted unless they are required as part of an active security investigation or legal process.
- Marketing consent records: Where you have given consent to receive marketing from cxwelcome, we retain a record of that consent and the date it was given for as long as we are sending you marketing, plus a reasonable period thereafter.
When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you. Anonymised data may be retained indefinitely for aggregate analytical purposes.
8. Cookies and Tracking Technologies
CXWelcome uses cookies and similar tracking technologies on the platform. A cookie is a small text file stored on your device that allows the platform to recognise your browser and retain certain information between sessions.
Strictly Necessary Cookies
These cookies are essential for the cxwelcome platform to function. Without them, you cannot log in, maintain a session or use core features such as placing a bet or making a deposit. These cookies cannot be disabled.
Performance and Analytics Cookies
CXWelcome uses analytics data to understand how Pakistani players navigate and use the platform — for example, which pages are visited most often, where users drop off in a registration flow and how long sessions typically last. This data is aggregated and does not identify individual players. You can opt out of analytics tracking through your browser settings.
Security Cookies
Certain cookies are used specifically for security purposes — for example, to detect whether two separate login attempts came from the same browser session, or to identify whether the same device has been associated with multiple cxwelcome accounts. These are part of our fraud prevention and account security systems.
You can manage cookie preferences through your browser settings. Note that disabling cookies beyond the strictly necessary category may affect the functionality of certain features on the cxwelcome platform. We do not use advertising cookies or retargeting technologies on cxwelcome.
9. Your Data Rights
As a cxwelcome player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting us at support@cxwelcome.im. We will respond within 24 hours for most requests, and no later than 30 days for complex requests.
- Right of access: You can request a copy of all the personal data cxwelcome holds about you. We will provide this in a readable format at no charge.
- Right to correction: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For certain fields — like your name and contact details — you may be able to update these directly through your account settings at cxwelcome.
- Right to deletion: You may request that we delete your personal data. We will comply where there is no legitimate legal or operational reason to retain it. Where retention is required — for example, financial records under anti-money laundering regulations — we will explain why we cannot delete the specific data and when deletion will occur.
- Right to restrict processing: You can ask us to pause the processing of your data while a correction or deletion request is being reviewed.
- Right to data portability: You have the right to receive your personal data in a structured, machine-readable format where technically feasible.
- Right to withdraw consent: Where processing is based on your consent — such as receiving marketing communications from cxwelcome — you can withdraw that consent at any time without penalty. Withdrawing consent does not affect any processing that already took place.
- Right to object: You can object to processing based on legitimate interests. We will assess your objection and stop or continue processing based on a balancing of your interests against ours.
10. Children's Privacy
CXWelcome is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not attempt to register or use the cxwelcome platform under any circumstances.
Where cxwelcome discovers that a minor has registered an account — whether through age verification procedures, a report from a parent or guardian, or any other means — we will immediately close the account, reverse any financial transactions where possible and delete all associated personal data. If you believe a minor is using the cxwelcome platform, please report it to us immediately at support@cxwelcome.im.
We encourage parents and guardians in Pakistan to use available parental control tools to prevent minors from accessing online gaming platforms. Additional guidance is available through our Responsible Gaming page.
11. Changes to This Privacy Policy
CXWelcome may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law or improvements to the platform. When we make material changes to this policy, we will:
- Update the "Last Updated" date shown at the top of this page
- Send registered players a notification via email or an in-platform notice where the change materially affects their rights or how their data is processed
We encourage you to review this Privacy Policy periodically. Continued use of the cxwelcome platform after an updated policy has been published constitutes your acceptance of the changes. Minor administrative updates — such as correcting a typographical error or clarifying existing language without changing its substance — may be made without specific notification.
12. Contact Us About Your Privacy
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how cxwelcome has handled your personal information, please get in touch. Our support team handles data enquiries promptly and with full confidentiality.
- Email: support@cxwelcome.im
- Live Chat: Available on any page of the cxwelcome platform, 24 hours a day, 7 days a week
- Response commitment: Data rights requests are acknowledged within 24 hours and resolved within 30 calendar days
When submitting a data rights request, please include your registered mobile number or email address so we can verify your identity before processing the request. This verification step is necessary to ensure we do not disclose or delete your data in response to a request made by someone else.